FREQUENTLY ASKED
QUESTIONS

When you visit our website, we may collect basic technical information such as your IP address, browser type, and pages visited—automatically through analytics tools. If you contact us via our contact form or email, we collect the information you voluntarily provide, like your name, email address, and message. We do not collect payment details, delivery addresses, or order information directly.

DoorDash collects and manages all payment and delivery information when you place an order through their platform. Flame Japanese Hibachi does not receive or store your full payment card details. We may receive basic order information (like items ordered and pickup status) from DoorDash to prepare your food, but not your financial data. For questions about how DoorDash handles your data, visit doordash.com/privacy.

No. We do not sell your personal information to third parties. We use your information only to operate our website, respond to your inquiries, and improve our services. For more details, see our Privacy Policy.

Our website uses HTTPS encryption to secure all data transmitted between your device and our servers. We limit access to contact information to authorized staff only, and we use reputable third-party platforms that maintain their own security certifications. That said, no online system is completely risk-free, so we encourage you to use strong passwords and secure networks.

DoorDash uses industry-standard security practices, including encryption and secure payment processing, to protect your payment information. Because payment data flows entirely through DoorDash's systems—not ours—their security standards apply directly to your financial data. You can review DoorDash's security practices in their Privacy Policy at doordash.com/privacy.

Cookies are small data files stored on your device when you visit a website. Yes, our website uses cookies. We use essential cookies to keep the website running properly, analytics cookies (through Google) to understand visitor behavior, and advertising cookies (through Meta/Facebook Pixel) to measure how well our ads perform.

Yes. You can control cookies through your browser settings—most browsers let you block or delete cookies at any time. You can also opt out of Google Analytics tracking by installing the Google Analytics Opt-Out Browser Add-on (available at tools.google.com/dlpage/gaoptout), and opt out of Meta ad tracking through your Facebook ad preferences at facebook.com/ads/preferences. Note that disabling certain cookies may affect how some parts of our website work.

Yes. Depending on your state of residence, you may have the right to know what personal information we hold about you, correct inaccurate information, or request deletion. To make a request, email us at ask@flamejapanesehibachi.com with "Privacy Request" in the subject line, or call +1 888-786-5411. We will respond within 45 days. Note: requests related to order history or payment data should be directed to DoorDash, as we do not hold that information.

California residents have the right to know what personal information we've collected, delete that information, correct inaccuracies, opt out of the sale or sharing of their data, and be free from discrimination for exercising these rights. We do not sell your data. For cross-context advertising (e.g., Meta Pixel), you can opt out through your browser settings or Meta's ad preferences. To submit a verifiable request under the CCPA, contact us at ask@flamejapanesehibachi.com.

Yes. Under the Virginia Consumer Data Protection Act (VCDPA), you have the right to access, correct, delete, and receive a portable copy of your personal data. You also have the right to opt out of targeted advertising. To exercise any of these rights, please contact us at ask@flamejapanesehibachi.com.

Yes. The meat we serve at Flame Japanese Hibachi is 100% Halal. We are committed to sourcing and preparing our proteins in accordance with Halal standards so that our guests can dine with confidence. If you have questions about a specific menu item or location, please contact us at ask@flamejapanesehibachi.com or call +1 888-786-5411.

Every plate is cooked fresh when you order. We do not pre-cook and hold your meal—your food is prepared to order so it arrives hot, flavorful, and at its best. Because each dish is made fresh, preparation times may vary slightly during busy periods, and we appreciate your patience while we cook your order just right.

Yes! Whether you’re feeding a small gathering or planning a feast for a large group, we’d love to cook for your event. Catering and large-group orders are arranged directly with our team rather than through the DoorDash platform. To get started, simply contact our customer support at ask@flamejapanesehibachi.com or call +1 888-786-5411, and we’ll help you build the perfect menu.

Catering and large orders are handled directly by our team, not through online checkout. Reach out to our customer support by emailing ask@flamejapanesehibachi.com or calling +1 888-786-5411. To help us serve you best, please share the date and time of your event, the number of guests, your preferred location, and any menu items you have in mind. We’ll confirm availability, pricing, and pickup or delivery details with you.

At this time, Flame Japanese Hibachi does not operate a standalone loyalty or rewards program on our website. Any rewards, promotions, or offers available through DoorDash are managed by DoorDash under their own terms and privacy practices. Follow our social media pages and check our website for updates on future programs.